At Authey, we strive to ensure your satisfaction with our products and services. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:
We offer refunds only in the following circumstances: 1 Product Defects: If you receive a defective product or experience issues with our services due to a fault on our end, you are eligible for a refund. 2. Service Interruption: In the event of a service interruption caused by technical difficulties or other issues within our control, you may be eligible for a refund.
To request a refund, please contact our customer support team at Authey within 2 days of your purchase or service activation. Provide detailed information regarding the reason for your refund request, including any relevant evidence such as screenshots or descriptions of product defects or service interruptions. Our team will review your request and determine its eligibility for a refund based on the criteria outlined above. If your request is approved, we will process the refund promptly to the original payment method used for the purchase.
Please note that certain products or services may be non-refundable unless they meet the criteria outlined above. These may include but are not limited to: Downloadable digital products once they have been accessed or downloaded. Services that have already been rendered or partially consumed.
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact us at Authey. Our dedicated customer support team is here to assist you and address any issues you may encounter. Authey reserves the right to update this refund policy as necessary. Any changes will be posted on our website, and it is your responsibility to review this policy periodically for any updates.